DENY Designs Home Accessories | Frequently Asked Questions

RETURN POLICY:

All DENY Designs products are 100% custom which means each product is manufactured at the time of the order! DENY always wants a happy customer so here is our return policy.

REASON FOR RETURN	SOLUTION	RETURN PROCESS
Item arrived damaged. I received the wrong item.	DENY will replace the damaged item with the correct item.	STEP ONE: Notify DENY Designs by completing this form within 30 calendar days of the original ship date. STEP TWO: DENY will email you a shipping label. You will need to print the label and tape it to your box for shipping. STEP THREE: DENY will then send you the correct item within 5 business days of receiving the damaged one.
Unhappy with size, design or color	DENY will exchange for different item, give store credit, or apply a return on your item. (There is no exchange or return available on our Create Your Own products)	STEP ONE: Notify DENY Designs by completing this form within 30 calendar days of the original ship date. STEP TWO: Ship your item back to DENY Designs using the provided mailing address when applying for your exchange, credit, or return (The mailing address is provided in the confirmation email once you have applied for an exchange, credit, or return). The customer is responsible for shipping costs to mail the item back to DENY Designs. STEP THREE: DENY will either ship your replacement item, provide you with your store credit, or refund your order once the original item has arrived safely at DENY Designs within 5 business days.

SHIPPING INFORMATION:

DENY Designs ships throughout the United States of America, as well as to Mexico, Canada and Great Britain. Customers can choose USPS delivery or UPS delivery. Below is a breakdown of the estimated shipping times for all DENY Designs products. Please note that these times are estimates as certain products may ship faster or later than stated below.

DENY PRODUCT	ESTIMATED SHIPPING TIME
BlingBox (All models)	3-4 Weeks after order is placed with DENY
Duvet Cover (All sizes)	5-10 Business days after order is placed with DENY
Shower Curtain	5-10 Business days after order is placed with DENY
Clocks (All sizes)	5-10 Business days after order is placed with DENY
Wall Art (All sizes)	1-2 Weeks after order is placed with DENY
FREE SHIPPING (When Available)	Applies to orders within the USA only
Holiday Shipping Dates To Guarantee Arrival By Christmas	US orders 12-16-11 Canada orders 12-5-11 Worldwide orders 11-30-11

FREQUENTLY ASKED QUESTIONS:

If you ask, we will answer. Here are some of the most popular questions.

PRODUCT	QUESTION	ANSWER
Duvet Cover (All sizes)	What is thread count on the cover?	There is no thread count as the duvet cover is not made of cotton. The duvet is made of an ultra-soft microfiber which is similiar to the feel of fleece.
	Are pillow shams available for any of the duvet covers?	Pillow shams are not available.
	How do you wash the duvet cover?	All DENY duvet covers are machine washable. Our duvets will not fade as you wash them and will actually get softer with each wash.
	Can I use a custom image? If so what are the file requirements?	Yes, you can use your own image. The image needs to be 6000 x 6000 pixels.
Shower Curtain	Does it come with a plastic liner?	DENY shower curtains do not come with a plastic liner.
	How do you hang the shower curtain?	Shower rings can be put through the buttonhole openings at the top of the curtain. Please note that shower rings are not included.
	How do you wash the shower curtain?	All DENY shower curtains are machine washable. Our curtains will not fade as you wash them.
	Can I use a custom image? If so what are the file requirements?	Yes, you can use your own image. The image needs to be 5000 x 5000 pixels.
BlingBox 3ct	What are the dimensions of the BlingBox 3ct?	The BlingBox 3ct is 22 inches wide by 22 inches high.
	How far does the BlingBox 3ct stick off the wall?	The BlingBox 3ct is 4 inches deep (when closed).
	How is the front cover attached to the box?	The BlingBox covers are magnetized to the box so you can remove the covers as often as you want.
	How many covers does the BlingBox 3ct come with?	The BlingBox 3ct comes with 1 front cover. However, customers can order additional covers on the DENY website whenever they wish.
	Does the BlingBox 3ct come with a mirror?	Yes, the BlingBox 3ct has a full size mirror on the inside door.
	How does the BlingBox 3ct hang on my wall?	The BlingBox is attached to your wall by use of an aluminum 'Z' bracket. The BlingBox arrives at your home with a bracket already attached to the back of hte box, so customers are only required to attach one bracket to the wall. The wall bracket requires four screws (screws and bracket are included). No drilling is required. Customers can choose to attach the bracket to wall studs or not.
	How much weight can the BlingBox 3ct hold?	The BlingBox 3ct can hold up to 100 pounds of jewelry.
	Can I use a custom image? If so what are the file requirements?	Yes, you can use your own image. The image needs to be 3500 x 3500 pixels.
BlingBox 2ct	What are the dimensions of the BlingBox 2ct?	The BlingBox 2ct is 16 inches wide by 22 inches high.
	How far does the BlingBox 2ct stick off the wall?	The BlingBox 2ct is 4 inches deep (when closed).
	How is the front cover attached to the box?	The BlingBox covers are magnetized to the box so you can remove the covers as often as you want.
	How many covers does the BlingBox 2ct come with?	The BlingBox 2ct comes with 1 front cover. However, customers can order additional covers on the DENY website whenever they wish.
	Does the BlingBox 2ct come with a mirror?	Yes, the BlingBox 2ct has a full size mirror on the inside door.
	How does the BlingBox 2ct hang on my wall?	The BlingBox is attached to your wall by use of an aluminum 'Z' bracket. The BlingBox arrives at your home with a bracket already attached to the back of hte box, so customers are only required to attach one bracket to the wall. The wall bracket requires four screws (screws and bracket are included). No drilling is required. Customers can choose to attach the bracket to wall studs or not.
	How much weight can the BlingBox 2ct hold?	The BlingBox 2ct can hold up to 100 pounds of jewelry.
	Can I use a custom image? If so what are the file requirements?	Yes, you can use your own image. The image needs to be 3500 x 3500 pixels.
BlingBox 1ct	What are the dimensions of the BlingBox 1ct?	The BlingBox 1ct is 16 inches wide by 22 inches high.
	How far does the BlingBox 1ct stick off the wall?	The BlingBox 1ct is 2 inches deep.
	How is the image attached to the box?	The BlingBox image is magnetized to the box. You can change out the image as often as you want.
	How many images does the BlingBox 1ct come with?	The BlingBox 1ct comes with one image. However, customers can order additional images on the DENY website whenever they wish.
	Does the BlingBox 1ct come with a mirror?	No, no mirror is included.
	How does the BlingBox 1ct hang on my wall?	The BlingBox is attached to your wall with by use of a 'Z' bracket. DENY Designs attaches the first bracket to the box before shipping. Customers must then attach the second bracket to the wall. The wall bracket requires four screws (screws and brackets are included). No drilling is required. Customers can choose to attach to wall studs or not.
	How much weight can the BlingBox 1ct hold?	The BlingBox 1ct can hold up to 100 pounds of jewelry.
	Can I use a custom image? If so what are the file requirements?	Yes, you can use your own image. The image needs to be 3500 x 3500 pixels.

OTHER QUESTIONS		ANSWER
Payment	What type of payments do you accept?	We accept all major credit cards which include VISA, Mastercard, Discover and American Express.
Privacy Policy	How do I know my information is safe?	DENY Designs understands the importance of keeping personal information private. We use a wide array of electronic measures and devices to protect your personal data and credit card information.
Help	How can I get help if I need it?	Choice #1: Contact us on Live Chat. Just click on the 'Need Help' icon on our website. Submit your question even if we are offline. We will respond within 24 hours. Choice #2: Call us at 1.800.973.6091 Choice #3: Email us at support@denydesigns.com. We will respond within 24 hours.
Price Match	Do you match prices if an item goes on sale after my purchase?	Yes! If an item you order from DENY goes on sale within 10 days of your original purchase, just contact us via email and we’ll be happy to send you a gift certificate for the difference.
Sale Item	Is the item I want going to go on sale soon?	Unfortunately, DENY does not know if or when an item will go on sale until it actually happens. The best way to catch a great sale is to visit our website regularly.